General Support / Troubleshooting

If you have hardware related issues with your Replay unit then look here for answers. If you can't find your answer, then make a post and someone will help you out.
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WheatPasta
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Re: General Support / Troubleshooting

Post by WheatPasta » Thu Aug 22, 2019 2:05 am

visitorlizard wrote:
Wed Aug 21, 2019 4:37 am
Does anyone know what can get this drive back online or how to replace it?
It's very unlikely that the front end software update would hurt a hard drive. I would first see if it has come a little loose. There are two slide locks on the bottom of the Replay. Slide them to unlock, and the the Replay can be pulled off the drive bay.

Now get a small Philips head screw driver and loosen the door locking screw. Once loose you should be able to slide the door off. Now push down to unplug the hard drive, and then push up to plug it back in. Reinstall the bay, boot into Windows and see if that fixed what might have been a loose connection.
If you are having a software problem be it front end, Windows, or want to try RetroArch and LauchBox but need help feel free to contact me. Post on the forum, PM here, or on Discord. I will be more then happy to do my best to get you sorted.

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Re: General Support / Troubleshooting

Post by visitorlizard » Thu Aug 22, 2019 4:30 am

Are these instructions for the external hard drive bay that plugs in under the Replay? I didn't get that one, I had the internal SSD hard drive that's in the main unit. There are no slide locks on the main unit.

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Re: General Support / Troubleshooting

Post by visitorlizard » Wed Sep 18, 2019 5:32 am

For everyone who is curious, the SSD internal drive was, in fact, dead. I had pulled the little thing out and reinserted it to check for a loose connection and Windows drive controls actually RECOGNIZED the drive but when I tried to format it, it just hanged there.
I ordered a replacement SSD (double the size that the Replay came with) for $30, installed it and formatted it. Everything went fine and I copied my folder of ROMs from my back up, crossed my fingers and tried it out. Everything's back to normal.

Near as I can figure what happened, when I installed the big update, my Replay locked up and I had to reboot it. Somehow, that fried the drive. Yes, I know that seems impossible but I can tell you the drive worked fine before the update and then was dead after that. I didn't move my Replay from its mounted position. I didn't install anything else. It was a simple fix however. I am a little miffed that Dreamcade couldn't spare a drive to replace the faulty one (apparently) they sent out (since I'm sure they could get these drives for less than I could!) but, in the end, I have a new drive at twice the size and I got a little peek inside the Replay.

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