If you have hardware related issues with your Replay unit then look here for answers. If you can't find your answer, then make a post and someone will help you out.
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Given the info in your new update, that you expect to have problems filling future orders due to chip shortages, I would be happy to return my NIB unit for a full refund. After reading all the issue with it, and that you were going to do a major patch on it, I never even tried to set it up. At this point, I'd rather have my money back and it sounds like you'd like to have more units in stock. So this could be a win-win. Let me know.
I too have a NIB replay with 4 controllers that I would be happy to return for a refund or best offer. No hard feelings here. I just don’t have the time or space to use it.